Aug 12

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Chromebook Pick-Up

Springfield Park Families:

This message is for rising 1st grade students, new HCPS elementary students, and students in grades 2nd thru 5th grade that did not pick up a Chromebook in the Spring. Chromebooks will be distributed Monday 8-17-20, Tuesday 8-18-20, Wednesday 8-19-20, and Thursday 8-20-20 between 9:00 a.m. and 6:00 p.m. to facilitate remote learning in the 20-21 school year. Please read these instructions carefully for details about borrowing and caring for the Chromebooks:

Chromebook pick-up:


Go to Glen Allen HS:  (Teacher parking lot loop.  Enter in back entrance, door 23 on the 100s hall), 10700 Staples Mill Road, Glen Allen, Va. 23060 to pick up a Chromebook on Monday 8-17-20 thru Thursday 8-20-20 between 9:00 a.m. and 6:00 p.m.

We are recommending that:

  • If your student’s last name begins with the letters A-L, please go to the pickup location between 9 a.m. and 1 p.m.
  • If your student’s last name begins with the letters M-Z, please go to the pickup location between 2-6 p.m.


Questions and answers:


Who is eligible to receive a Chromebook? 

  • Any Henrico rising first grade student who is registered at an HCPS elementary school, New HCPS student, and HCPS students in grades 2-5 that did not pick up a Chromebook in the Spring distribution


What can I expect when I pick up the Chromebook for my student?

  • Pull into the bus loop to get in line. There will be an individual directing traffic. During the pick-up process, remain in your vehicle at all times.
  • A staff member will approach your vehicle and ask for your child’s name and school, and your name. You will need to show valid identification.
  • You will be asked if you have internet service in your home, and if you do not, you will be offered a Wi-Fi hot-spot device, if available (supplies are limited).
  • Proceed to receive a Chromebook and charger. You’ll receive information about the Chromebook and the conditions of borrowing one. If you agree, the laptop will be placed in your vehicle’s back seat or trunk.
  • Throughout this process, all staff members will minimize contact and exercise safe practices.


What is needed for a Chromebook to work?

  • Internet service is required for the Chromebook to function and connect to digital resources that will be provided to students by their teachers.
  • Each student’s HCPS Google account must be used to log into the Chromebook.
  • There is no educational software or content saved or stored on the Chromebooks.


Where should I go if the Chromebook is broken or does not work?

  • Remember, to function well, all Chromebooks and chargers must be cared for appropriately.
  • If Chromebooks develop problems, they can be brought to a mobile technology hub to be turned in for repair. Mobile hub locations are:

Summer Hours of operations are: Monday, Wednesday, and Friday, 8:30-10:30 a.m. until August 20, 2020. New hours and locations will be   communicated after August 20,2020.

  • Mobile hub locations are:
    • Deep Run High School (4801 Twin Hickory Road, Glen Allen, Va.)
    • Douglas Freeman High School (8701 Three Chopt Road, Henrico, Va.)
    • Hermitage High School (8301 Hungary Spring Road, Henrico, Va.)
    • Highland Springs High School (15 S. Oak Ave., Highland Springs, Va.)


What if I don’t have internet service in my home for the Chromebook?

  • HCPS will loan you a Wi-Fi hot-spot device while supplies last. Additionally, Comcast is offering free and low-cost internet at this time for qualifying families. To see if you qualify for their promotion, visit Comcast’s “Internet Essentials” website. The website for the promotion is internetessentials.com/covid19.  If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376).  Comcast’s call center hours of operation are from 8 a.m. to midnight, seven days a week.


Is the Chromebook set up to safely avoid access to inappropriate web content?

  • Yes. Every Chromebook is filtered by HCPS’ web filtering system to provide as secure an environment for students as possible. Students should use technology responsibly at all times.


When do I need to return the Chromebook and charger my family has received? 

  • A date will be announced later for the return of each Chromebook. Until then, each Chromebook and charger must be properly cared for.


Thank you for reading,


Tracy Spain, Principal

Springfield Park Elementary School

Permanent link to this article: https://springfieldpark.henricoschools.us/2020/08/12/chromebook-pick-up/